1. Introduction
Welcome to Sydney Playscapes. These Terms and Conditions ("Terms") govern the hire of our soft play equipment, jumping castles, bubble domes, and backdrop arches (hereafter known as the "Equipment") and outline the responsibilities and obligations of all parties involved. By placing a booking for the Equipment, you (the "Hirer") acknowledge that you have read, understood, and agreed to comply with these Terms in their entirety. If you do not agree to these Terms, you are expressly prohibited from hiring our Equipment and must refrain from any further engagement with our services.
2. Booking and Payment Process
a. To initiate the booking process, the Hirer must submit a booking request, which will be reviewed and confirmed by Sydney Playscapes. A non-refundable deposit of $200 is required to secure the booking, confirming your commitment to our services and reserving the equipment exclusively for your specified date and time. If the Hirer wishes to cancel or reschedule the original booking date, a partial refund of the deposit may be possible depending on the notice period provided. Please refer to Clause 3 - Cancellation Policy for more details
b. The remaining balance for your hire must be paid in full one (1) week before the scheduled delivery of the equipment—whether for soft play, inflatable jumping castles/domes, or balloon backdrops. Payments can be made via direct bank transfer to our nominated account, with the payment receipt emailed to sydneyplayscapes@outlook.com. If you prefer to pay in cash, this can also be arranged; however, cash payments must still be made one week prior to the event. Please note that setup cannot begin until full payment has been received and cleared.
c. If any issues arise with payment processing, it is the Hirer responsibility to resolve them prior to the delivery date. Failure to do so may lead to the cancellation of your booking and forfeiture of the deposit.
3. Cancellation Policy
a. Once a booking has been confirmed, cancellation terms are strictly enforced. The Hirer accepts the following cancellation terms:
A non-refundable deposit of $200 is required to secure your booking.
The remaining balance must be paid in full no later than 7 days prior to the event date.
In the event of a cancellation:
3 to 7 days before the event: The hirer may choose to reschedule their booking to another date within 12 months of the original event date
1 to 3 days before the event: No cancellations or rescheduling are permitted. Unfortunately, if you choose to cancel your booking, all payment will be forfeited
b. This forfeiture is non-negotiable and helps to cover the commitment Sydney Playscapes makes in reserving the equipment exclusively for your event, ensuring availability and preventing other bookings during that time
c. All cancellations must be submitted in writing via email to sydneyplayscapes@outlook.com. No changes to your original booking date will take effect until Sydney Playscapes confirms in writing that your request has been received. Depending on the notice period provided, we will confirm if you qualify to reschedule your date.
4. Responsibility for Equipment
a. The Hirer acknowledges and accepts full responsibility for any loss, theft, damage, or destruction of the Equipment during the hire period. This responsibility extends to all items associated with the Equipment, including but not limited to soft play mats, fencing, signs and other ancillary items.
b. A security bond of $200 is required and must be paid and cleared into Sydney Playscapes nominated bank account 24 hours prior to your event. This bond serves as a security measure and will be refunded following the completion of the hire period, provided that no damage or excessive wear and tear has occurred. Should any Equipment sustain damage during the hire, the security bond may be forfeited in whole or in part, depending on the severity and cost of repairs required.
c. On the day of your event, once the Equipment is set up, a Sydney Playscapes staff member will walk the hirer—or a designated representative chosen by the hirer—through the equipment. Together, they will document the condition of the equipment with photos taken at both delivery and pickup to ensure an accurate record. In the event of excessive damages beyond what the bond covers, an assessment will be conducted to determine the cause. If it is found that the hirer is responsible, additional charges will apply for the full cost of repairs or replacement, including transportation and import fees if parts cannot be sourced locally.
5. Access and Setup Requirements
a. For successful delivery and setup, an access width of at least 1.5m is required. The Hirer is solely responsible for ensuring that all pathways leading to the setup area are clear, unobstructed, and compliant with these access requirements.
b. Where possible (e.g., if the event is held at a residential address, hired community hall, etc), the Hirer is required to reserve or provide a parking spot close to the setup area to allow easy access for transporting the equipment. Please note that if parking is more than 20 meters from the setup location, an additional fee may be charged on the day to account for the extra transport time and labour.
c. If the venue includes stairs, lifts, or narrow corridors, it is essential that the Hirer notifies Sydney Playscapes in advance. Failure to disclose these conditions may result in additional labour charges or, in some cases, the inability to deliver and set up the equipment, with the full hire fee remaining payable. Please note that if excessive stairs or narrow corridors are present without prior notice, Sydney Playscapes staff reserve the right to decline setup on the day if it poses a safety risk or requires additional assistance, and any amounts paid will be forfeited.
6. Setup and Safety Protocols
a. In cases where access through private premises is required for the setup of Equipment, Sydney Playscapes will exercise the utmost care. However, we cannot be held liable for any incidental damage that may occur during transportation or setup.
b. Sydney Playscapes reserves the right to refuse the setup of Equipment if our staff assess the conditions to be unsafe, unsuitable, or if any risk to health and safety is identified. In such scenarios, the full hire fee remains payable.
c. In the event of adverse weather conditions at the time of delivery—including but not limited to such as heavy rain, high winds, or extreme heat—Sydney Playscapes reserves the right to cancel the hire if setup is deemed unsafe. To avoid any disruptions, please ensure you have an alternative indoor setup location should weather-related issues arise on the day. If no suitable backup location is available and setup cannot proceed outdoors or in your originally chosen area, the full hire fee will remain payable.
7. Safety Instructions and User Responsibilities
a. The Soft play equipment is specifically designed for children aged 5 years and under. It is the Hirer's responsibility to ensure that no children exceeding this age limit utilise the Equipment at any time during the hire period.
b. The use of (and not limited to) food, beverages, chewing gum, slime, face painting and cigarettes near the Equipment is strictly prohibited to mitigate choking hazards and to maintain cleanliness. The Hirer acknowledges that any excessive mess requiring additional cleaning will incur a cleaning fee starting at $100 to cover the extra time and resources required for thorough cleaning.
c. Anyone entering the designated soft play area must remove their shoes before using the equipment. For safety reasons, glasses, glassware, jewellery, and sharp objects are prohibited while using the equipment. In the event of any damage to property rented from Sydney Playscapes, an assessment will be conducted to determine if the bond will be partially or fully forfeited, and the hirer may be liable for additional costs to cover the replacement of any damaged items.
d. A responsible adult, defined as someone over the age of 18, must supervise the Equipment at all times. This adult is tasked with ensuring that the Equipment is being used in accordance with the safety parameters established by Sydney Playscapes during setup. This supervision includes monitoring the number of children using the Equipment and ensuring that large and small children do not use the Equipment simultaneously to prevent injury.
e. Our jumping castles are designed for children up to age 10, accommodating approximately 5-10 children at a time, depending on their age and size. Up to 1-2 adults may also be on the jumping castle solely for the direct supervision of children. As outlined in Clause 7.D, a responsible adult must always supervise to ensure it is used safely.
f. Our bubble jumping domes are designed for all ages, accommodating approximately 5-8 children and adults at a time, depending on their age and size. A team member from Sydney Playscapes will be there the entirety of the hire to ensure supervision and safety. Please note that our staff will only be strictly monitoring the number of guests inside the bubble dome, and adult supervision is also required to ensure your child’s safety as outlined in Clause 7.D
8. Cleaning and Maintenance Responsibilities
a. The Hirer is required to maintain the Equipment in a clean and orderly condition throughout the hire period. This includes ensuring that any mess created during the use of the Equipment is addressed promptly to prevent any risk of accidents or damage.
b. The Hirer must ensure that all balls in ball pits are collected and returned to their designated containers before the pick-up of the Equipment. A charge of $15 will apply for each set of 20 balls that are unreturned or reported missing at the end of the hire period.
c. If our staff determines that excessive cleaning is necessary after your event due to negligence on the part of the hirer—such as, but not limited to, food and beverage residue found in the soft play area—a cleaning fee starting at $100 will be assessed to cover the extra time and resources required for thorough cleaning. Please ensure food, beverages or any prohibited items are kept away from all Equipment to avoid this cleaning fee.
9. Health and Safety Guidelines
a. It is of utmost importance that children exhibiting signs of illness, infection, or any contagious conditions do not use the Equipment. The Hirer is responsible for enforcing this rule to minimise the risk of spreading illness.
b. Adequate shade and sun protection measures must be arranged by the Hirer, particularly for outdoor events. The Hirer acknowledges that the Equipment may become hot to the touch when exposed to direct sunlight, and Sydney Playscapes shall not be held liable for any heat-related illnesses or injuries sustained as a result of insufficient protective measures or the use of the Equipment in direct sunlight.
c. Sydney Playscapes shall not be held liable for any injuries, accidents, or incidents occurring during the use of the Equipment, provided that all safety guidelines outlined herein have been adhered to.
10. Indemnity and Liability
The Hirer agrees to indemnify, defend, and hold harmless Sydney Playscapes, its affiliates, licensors, service providers, and their respective officers, directors, employees, agents, and contractors from and against any claims, damages, liabilities, losses, judgments, awards, costs, expenses, or fees (including reasonable attorney's fees) arising out of or related to the Hirer’s use of the Equipment, any breach of these Terms, or any violation of the rights of any third party.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. Both the Hirer and Sydney Playscapes irrevocably agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes arising under these Terms.
12. Modifications to Terms
Sydney Playscapes reserves the right to amend, modify, or update these Terms at any time without prior notice. Any changes will be communicated to the Hirer prior to the booking date, and it is the responsibility of the Hirer to review the Terms prior to each booking.
13. Additional Terms and Conditions
Any additional terms and conditions that apply to specific portions, services, or features of the hire will be provided at the time of booking and are incorporated into these Terms by reference. The Hirer agrees to comply with all additional terms applicable to their hire.
14. Entire Agreement
These Terms constitute the entire agreement between the Hirer and Sydney Playscapes regarding the hire of the Equipment and supersede any prior agreements or understandings, whether written or oral.