how do I hire your equipment online?
To make a booking, simply click on the 'Booking Request' tab at the top of our website and complete the form, ensuring you've reviewed and understood all the Terms and Conditions.
Alternatively, you can request a booking by emailing us at SydneyPlayscapes@Outlook.com. Please provide as many details as possible about your event, including location, time, indoor/outdoor setup, accessibility, and any other relevant information.
Our friendly team will reach out within 12-24 hours to confirm your availability and to ensure that your selected package is a perfect fit for your space.
Frequently asked questions
Ensuring customer safety and satisfaction is our top priority.
If you have any questions or unsure about any of the information below, please contact us directly.
when do I need to make payment?
After submitting your booking request- whether through our website form or by email, our friendly team will contact you to confirm availability. To secure your date, a $200 deposit is required upon confirmation, with the remaining balance due at least one week before your event. Please note that if the final payment is not received by this date and we are unable to contact you, your booking may be subject to cancellation.
why should we book Sydney playscapes instead of other SOFTpLAY or jumping castle hire?
Choosing Sydney Playscapes means selecting a company that’s fully dedicated to creating a safe, memorable, and hassle-free experience for your little ones and your guests. We offer a generous 5-hour hire period, giving everyone plenty of time to enjoy our fun-filled soft play setups, jumping castles, and Sydney’s one-and-only Bubble Jumping Dome!
We are also proud to be fully insured for up to $20 million in public liability, including specific coverage for jumping castles—a difficult and costly insurance that not every provider can offer. This means you can rest easy knowing your event is backed by high safety standards and this added assurance lets you enjoy the celebration with peace of mind, knowing that safety is our priority.
Additionally, we aim to keep our delivery fees affordable, with delivery fees that are lower than many others because we understand the challenges of budgeting for an event. When you book with us, you’re getting the highest level of quality, safety, and service at a great value—so you can focus on enjoying the day and creating lasting memories!
can we request personalise the softplay hire?
Of course! We offer personalised decals tailored to your event and theme. For $50, the decal will be placed on the ball pit (excluding PartyPit rentals). You can choose the decal colour, or if preferred, one of our friendly staff will customise it to match your colour scheme perfectly.
are delivery fees included in the price?
We provide free delivery within a 15km radius of our Kingsgrove, 2208 warehouse. For locations outside this zone, a delivery fee will apply based on distance (starting at just $50).
Please note that if your event has limited access— such as stairs, narrow alleys, or no nearby parking, additional fees may be charged to cover the need for extra staff due to the weight of the soft play equipment.
Once we receive your booking request, we'll inform you of the exact delivery fee.
how long is the hire period?
Our soft play hire includes a full 5-hour rental period, providing plenty of time for your little guests to enjoy the fun! If you need additional time, just let us know, and we’ll do our best to accommodate.
For jumping castles, the bubble dome, and balloon backdrops, the hire period is 4 hours. However, if booked alongside any soft play package, the hire period extends to 5 hours at no extra charge!
Please note that our latest hire end time is 6pm, allowing approximately 60 minutes for our team to pack up. If you’d like to extend your hire beyond 6pm or need a longer rental period (e.g., from 10am to 4pm), additional fees will apply.
are eva mats and fences included in your price?
Yes- all packages include EVA mats and white gated fences, creating a safe play area for your little ones, free from external hazards. You can choose from a variety of colors— white, beige, pink, blue, grey, dark tan, or any combination you prefer! Alternatively, our team can select an elegant combination or a simple setup that complements your party theme perfectly.
what age is suitable for your soft play hire?
Our soft play equipment is specially designed for children aged 0 to 5 years, while our jumping castles are perfect for ages 0 to 8, and our Bubble Jumping Domes are a hit with all ages!
To ensure a safe and enjoyable experience, we kindly ask that an adult supervises the children at all times during the hire.
do you set up both indoors and outdoors? residential or Commercial?
We provide setup for both indoor and outdoor events, whether at residential properties or commercial venues such as event halls, community centers, parks, and similar locations.
For outdoor setups, please ensure there is adequate shade when hiring our soft play equipment, especially during warmer months, as the equipment can get too hot for little hands and feet under direct sunlight.
Our jumping castles and bubble domes must be set up indoors, or grassy areas if outdoors, to ensure secure anchoring. Additionally, it’s essential to have an indoor backup plan in case of rain. If no indoor alternative is available and wet weather is forecast, we may need to reschedule your booking to a later date.
do I have to pay a bond?
Yes, we take great pride in the quality and craftsmanship of our equipment, which is expensive to replace and takes considerable time to remake. A $200 security bond is required upon booking and will be refunded within 48 hours after a full inspection of the equipment which includes no damages including marks or tears and all items need to be accounted for including balls in the ball pit. While we understand that accidents can happen, any damages or missing items will incur replacement costs, which will be invoiced as per our terms and conditions.
what is your cancellation policy?
We understand that sometimes plans change unexpectedly, and we’ll do our best to accommodate rescheduling.
However, as our equipment is reserved exclusively for your event, we have the following cancellation policy:
Cancellations 1-3 days before the event: No cancellations or rescheduling are permitted.
Cancellations 3-7 days before the event: Cancellations are not permitted, however you may reschedule to another date.
Cancellations 7-28 days before the event: You are eligible for a 50% refund of your deposit, or you can reschedule to a new date.
Cancellations more than 28 days before the event: You are eligible for a full refund if you do not wish to reschedule.
We appreciate your understanding and will work with you as much as possible to find a solution.
what happens if we damage the equipment?
Our play equipment is designed to be high-quality and durable, making it highly unlikely for anything to break. However, if something does get damaged, please do not attempt to fix it yourself—just notify us immediately. We will assess the damage and determine the cause. Please review our Terms & Conditions, as you may be responsible for the full cost of repairs or replacement, including transportation and import fees, if damaged parts cannot be locally replaced.
On the day of your event, after the soft play is set up, our staff will walk you through everything. We’ll also document the condition of the equipment with photos at both delivery and pickup to keep an accurate record.
are you insured?
Yes, we have $20,000,000 in public liability insurance. We are also fully covered for jumping castles and inflatables specifically. A copy of our certificate of currency is available on request.
do you clean your equipment?
Certainly! We take great pride in maintaining all our products in the cleanest and best condition. We use a commercial-grade cleaner that acts as a disinfectant, sanitiser, and cleaner. Every item we rent out, including from each individual ball from the ball pit, to every inch of the foam mats and even fences are thoroughly cleaned and sanitised to ensure the equipment are as good as new for the next little ones to enjoy!
do I need to do anything beforehand to help prepare for you to set up?
Having clear access to the setup area can help us speed up the process, potentially giving your little ones more time to play! To assist, please ensure the path to where the soft play equipment will be set up is free of obstacles. For example, if we're setting up indoors and there's a narrow hallway with a table, please temporarily move it to ensure there is enough space to transport the equipment from the truck to the setup area. Additionally, the ground or floor should be flat, even, and free of sharp objects to ensure a safe and smooth installation.
Wet weather policy?
In the event of rain, we’re unable to set up outdoors for safety and quality reasons. Do you have an indoor backup plan for your event? Please note that without an indoor alternative, we may have to cancel in the case of bad weather, and unfortunately, refunds aren’t possible in these situations. We recommend planning an indoor option so that we can still bring the fun to your event, rain, hail, or shine! This applies to all our rentals, including soft play, jumping castles, bubble domes, and balloon arch backdrops.
We hope we've covered everything and answered all your questions.
Please also refer to our Terms and Conditions if you want to know anything more in further details.
If we've missed anything or you are unsure about anything at all, please feel free to reach out!
Can we customise our own SOFTPLAY package?
Absolutely! Get in touch with us to share your ideas, and we'll help you create a custom soft play package tailored to your budget or party theme!